Investigation: In the name of resolving issue this is how Flipkart fake support Twitter accounts are betraying users

This article is about an investigation of a scam number that can easily make anyone fall prey to it. It’s not so uncommon for customers to address their issues on Twitter and tag concerned people, groups, and companies. But things go wrong when in the name of helping, a Twitter account reaches out to you and pretends to be one you are trying to approach.

Here is the complete scoop

Something similar has been happening with the customers and one came to our notice when a Twitter user, Anir Chakraborty, shared something unusual that he saw on Flipkart. While choosing the variant of iQOO 11 5G he found that Flipkart is selling its 8GB and 12GB RAM variant. But the catch is that iQOO never launched the 12GB variant in India. When he tried to choose the 16GB variant it showed “The combination doesn’t exist”.

In comments, Flipkart came to respond and considered this issue. But with this came an unusual response from a Flipkart support name Twitter account with no verified blue tick. It wrote in the comments “FILIPAKT CUSTOMER SUPPORT 24/7 HELPLINE SERVICE CENTER SERVICE CENTER TALL-FREE NUMBER. 8240147934 CONTACT US”.

What happened when I contacted this fake Flipkart support number?

I went through this Twitter account and found out that it usually asks people to reach out to them whenever a user addresses an issue on Twitter regarding Flipkart. When I tried to contact this fake Flipkart support the executive barely sounded like an executive and first asked for the order id. Thereafter he went ahead to ask for the issue and mode of payment for the order. I responded to them with the late delivery issue and he asked me to wait so that call can be forwarded to the senior executive. While the call was on wait the “hold announcement” in the Bengali language suggested that they might be operating from West Bengal.

The senior executive sounded in a hurry and asked to download the TeamViewer Meeting app. I asked them to direct me on call but he said ” sir we will have to arrange a meeting immediately to solve the issue”. When he was asked if meetings can be arranged via Google Meet or Zoom he simply denied it. The TeamViewer Meeting has the feature of giving remote access which lets one participant control another participant’s device in order to perform a task on another device. Users unaware of this app’s features can easily fall prey to their directions which can lead to unauthorized access to bank applications and information.

Sometimes these fake support reach out to users even before the authentic one. These things not only tarnish the image of companies but also cause damage to users.

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