The Bill Payments feature was already available on WhatsApp, and now the platform is upgrading this experience for Indian users.
WhatsApp now gets a native in-app Bill Payments experience powered by Bharat Connect (formerly known as BBPS) in India.
WhatsApp’s upgraded in-app Bill Payments
The previous bill payment included services like mobile recharges, metro transit ticketing and official citizen services delivered via automated chatbots.
Now the upgraded in-app service connects 22,722 billers across 30 categories, such as electricity, water, piped gas, FASTag recharges, insurance premiums, credit card bills and loan repayments.
Key features of the in-app Bill Payments service:
- Pre-Fetched bill summaries: The platform automatically retrieves upcoming dues for linked accounts. Biller details from previous transactions are stored on the Payments Home Screen for recurring access.
- Multi-Account Management: Users can link and track multiple consumer accounts under a single provider.
- Payment flexibility: Supported payment methods include UPI, debit cards and credit cards.
- Categorised Discovery: Frequently used categories are highlighted on the main payments screen, alongside a directory providing access to the remaining categories.
How to make an in-app Bill Payment?
- Open WhatsApp and tap the rupee icon at the top of the home screen.
- Choose the relevant bill category and specific provider
- Enter and confirm the required consumer or account identifier
- Verify the auto-fetched bill details and outstanding amount
- Select a preferred payment method
- Authorise and complete the transaction
Availability
The feature is rolling out on a gradual basis across India and is scheduled to reach all Android and iOS users over the coming weeks.
