Google had launched the Chat feature with Text and WhatsApp long ago, allowing business owners to add these options to their business profiles. Previously, this feature wasn’t available for business owners in the US market. However, it now appears to be rolling out in the US as well.
Additionally, this feature is also available for users in India. I personally checked the business profile of one of our companies and found an option to add either WhatsApp or SMS for potential customers to initiate a chat.
To access this feature, log into your business profile and click on Edit. Under the Contact section, you will see the Chat option. A dropdown menu will appear with two options: Text or WhatsApp. You will need to enter the phone number you wish to use for communication.
Although business owners in the US can now see this option, earlier documentation from Google(via) still does not mention its availability in the US market.
