IT company Microsoft has fixed down an issue which was causing Office applications like Word and Excel to crash when working with cloud documents. The list includes Excel for Microsoft 365, Word for Microsoft 365 and PowerPoint for Microsoft 365.
However, users wouldn’t have noticed the problem as “no errors are displayed when the application suddenly closes”.
Those who have been impacted by this problem who don’t want to wait until the update rolls out to their system can manually install it by opening the Office app and clicking “Update Now” which is under File > Account > Update Options.
“Word, Excel and PowerPoint might close unexpectedly when opening, closing, saving, uploading, or downloading cloud files in Office Version 2205,” the company described the issue on its support website.
Microsoft has confirmed that the issue is getting fixed with being rolled out to affected customers via an update. The company also provides a workaround for Office 2021 or Office 2019 customers who will not be provided with a fix.
