If you have come across a digital chatbot or virtual agent on various websites and applications you must be knowing about the limitations they have. All kinds of questions can neither be asked nor understood by it. These chatbots and virtual agents are used by website and app developers to solve the real-time query and issues of users. These chatbots need training as we do that is done through data sets. This enables it to be prepared for customers’ queries and for giving the best possible answer. These datasets used for machine learning are basically either taken from other apps and websites or are prepared in custom.
Recently Elon Musk shared an image on Twitter that is gathering hilarious responses from users. The image shows the interface of the PayPal app in which a PayPal virtual agent can be seen asking “hi I am PayPal’s virtual agent, to get started simply ask me a question” to a user who went to solve his issue. In response to it the user name Brady wrote “I got scammed”. You might be thinking that the virtual agent of PayPal replied with a suggestion but it’s not the case. In response to “i got scammed” the virtual agent wrote, “great”.
Elon Musk wrote “risk of training on your own data set” with this image. One of the Twitter users Denis Herring wrote “lol” whereas another user name Ian Miles wrote whosoever is training PayPal’s real-life user agents needs to be fired”.
https://twitter.com/elonmusk/status/1621988107603116033?s=48&t=Gu3Zf53idiCkJVgzCP2Asw
