Tata Consultancy Services (TCS) has been rated one for consumer achievement across Europe, in an autonomous analysis of CEOs from prime IT spending institutions by Whitelane Research.
Whitelane Research’s 2021 IT Sourcing review is founded on reactions from 1,800 CIOs and senior judgment producers across 12 European nations.
The study examined over 4,000 unusual IT sourcing connections to evaluate service providers on 9 Key Performance Indicators (KPIs), encompassing service delivery, connection, marketable and modification.
TCS has attained the top position in consumer satisfaction for the 9th successive year, with an overall achievement record of 84% correlated to the business standard of 75%.
Also, TCS has broadened its head over its closest opponent, scoring 4 percentage points elevated versus 1 percentage point in the previous year’s analysis.
It is very gratifying that customers across Europe have ranked TCS first in customer satisfaction for the ninth consecutive year. In extending our lead, we have once again proven ourselves as the purpose-driven, resilient and adaptable partner our customers trust in their wider growth and transformation journeys,” said Sapthagiri Chapalapalli, Head, TCS Europe.
TCS indicated strong outcomes across multiple extents:
• By KPI: Topped the hierarchy in cloud capacity and service delivery integrity. Include among the top 3 in innovation, industry awareness, account supervision, and contractual flexibility.
• By IT domain: Ranked 1 in all IT realms like application improvement, supervision, and testing. .
• By Industry: Ranked one in economic services, energy and utilities, conveyance and logistics.
This is the ninth consecutive year that Tata Consultancy Services has been ranked the top position based on responses from business leaders operating in multiple European markets,” said Jef Loos, Head of Sourcing, Whitelane Research.
