DoT issues new guidelines for conversion of mobile connection from Prepaid to Postpaid through OTP

Back in 2021, the Department of Telecommunications (DoT) issued guidelines as per which a subscriber was allowed to switch to a prepaid connection from a postpaid connection and vice versa through OTP-based authentication. Earlier it was allowed to convert the connection again only after 90 days of the previous conversion.

DoT has now issued new guidelines in accordance with the conversion of mobile connections from Prepaid to Postpaid through OTP.

📱 Switching between Prepaid ↔️ Postpaid got easier through OTP!

⏱️ Cooling-off period for first-time reconversion reduced from 90 days to 30 days.

🔁 Need to switch sooner? Use KYC at PoS or authorized outlets! pic.twitter.com/kWbPcGsanZ

— DoT India (@DoT_India) June 12, 2025

Earlier, the customers had to wait for a long 90 days for re-conversion of the mobile connection, but as per the new guidelines, the cooling-off period for first-time re-conversion has been reduced. In partial modification, it is now decided that a subscriber may now be allowed to re-convert after 30 days from the date of first conversion.

However, if any subsequent OTP-based conversion is opted for by the same subscriber, they shall be permitted to re-convert only after 90 days from the date of the previous conversion. This will be clearly communicated to the customer before initiating each conversion. In case a subscriber wishes to re-convert within the lock-in period of 30 or 90 days (as the case may be), they may still do so by following the extant KYC process at PoS or authorized outlets of the licensees.

This new change will make the switching of mobile connections more consumer-friendly and less time-consuming for subscribers. Do note that all other security and regulatory conditions will remain unchanged.