Consumer Court orders Flipkart to pay Rs 1.51 Lakh as compensation for delivering the wrong model of an air purifier
Flipkart has landed in a bit of trouble as the District Consumer Disputes Redressal Commission, Adilabad in Telangana, has held the e-commerce platform and its seller, Consulting Rooms Private Limited, liable for delivering a different air purifier model than the one initially ordered by the consumer.
Why did the Consumer Court hold Flipkart and its seller liable?
A consumer named Swasthik Rathod brought a Qubo Q600 Air Purifier via Flipkart on October 2, 2025. The purifier cost Rs 10,399, but after applying a debit card discount of Rs 2,100 and paying Rs 99 Flipkart’s Protect Promise fee, the consumer paid Rs 8,398.
Reportedly, the air purifier was advertised under the seller name Omni Tech Retail, but the invoice was issued in the name of Consulting Rooms Private Limited. The product was then delivered on 16th October under Flipkart’s Open Box Delivery system.
At the time of the first delivery attempt, the consumer noticed that the product that arrived was Qubo Q500, but the ordered model was Qubo Q600. When he asked the delivery agent to mark the delivery as failed, his request was allegedly refused. So the consumer asked for a replacement from Flipkart. Earlier, his request was approved, but was later cancelled, claiming that the product was out of stock.
The consumer also claimed that Flipkart changed the product listing after his purchase to show the Qubo Q500 model instead of the Q600. After the issue remained unresolved, the consumer finally reached the district consumer court to file a complaint and produced all the needed documents and call recordings.
Neither Flipkart nor Consulting Rooms Private Limited appeared before the commission even after receiving notice, and were set ex parte on 25th December, 2025.
The Adilabad Consumer Commission held that both parties failed to resolve the complaint and also did not appear before the commission. Also, the wrong delivery was said to amount to unfair trade practice and a deficiency in service.
Though the consumer claimed Rs 2 lakh compensation, the commission said, “The compensation sought is highly exorbitant and cannot be granted in full but in part.” Hence, the commission directed Flipkart and its seller to refund Rs 8,398 with 12% interest, pay Rs 1.51 lakh as compensation, and pay Rs 7,000 towards litigation expenses. The order was to be complied with within 45 days of the order.
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Via.
