How Technology Has Improved Hotels and Casinos In The Last Decade?
At any time, resorts are visited by a significant number of guests for a diverse range of reasons. Every tourist, whether they are there for a family vacation, a business trip, or a celebration – whether they are going out to dine, to the spa, shopping, or gambling – is looking for an experience that they will never forget. The operators of resorts and casinos ensure that their guests experience the kind of vacation they envision, thanks to advancements in technology that have been made in the hospitality industry. Now they have apps like to gamble from rooms. Here is how the hotels and casinos have become more technologically advanced:
Reward Cards Replaced by Facial Recognition
Imagine having access to information on customers without having to ask them to give over their actual loyalty cards. Or, better yet, without the use of a loyalty card. When a visitor asks for an additional towel, the front desk personnel already recognize which room to provide it to. When a customer sits at a gaming table or machine, it is recognized by name.
Staff may identify clients who have freely shared their details with the resort using integrated cameras with face recognition technology. This method meets the same purpose as reward cards in terms of providing a more customized, appropriate guest experience for those who join, but it reduces friction and eliminates the need for visitors to maintain a reward card on hand.
Personal Experience Curation Using Concierge Apps
The goal of resorts these days is to provide a variety of activities and services so that guests may personalize their downtime. Mobile apps might be used by resorts to offer travelers individualized discounts and sales, as well as to keep guests updated about the events that are going to take place on the property. Mobile apps may be used to provide a tailored concierge service to each individual consumer. This service may include shopping, organizing spa treatments, planning dinner, checking music schedules, and buying tickets to shows. They are able to get good service without ever having to go to the front desk or pick up the phone.
Wearable Technology for Customers and Employees
For years, many customers have been carrying smartwatches and fitness trackers, so why not use them in your business? Wearable gadgets may be coupled with concierge apps to monitor alerts, or fitness trackers can be linked to the resort gym. Furthermore, real-time location data may offer insight into crucial data such as peak hours, which can assist dictate personnel requirements.
Wearable technologies may also make it easier for staff to communicate with one another and better serve customers. Connected workers may assist other employees or team experts with immediate tasks and situational knowledge. If a spill happens, for example, a wait staff member may swiftly notify a cleaning crew, or a pool manager can call food and beverage crews to refill the area.
Teams That Are Connected and Collaborate
If a customer has a question for the front desk, they will not wait until the receptionist picks up the phone and calls the appropriate extension. They’re seeking a quick response. Employees may also use linked devices to tap on their peers’ knowledge through real-time communication and texting. This not only increases staff responsibility by allowing them to swiftly resolve a problem, but it also improves customer service by allowing customers’ demands to be handled more rapidly. Furthermore, since the resort business operates around the clock, linked devices can offer crucial information updates to staff regardless of background or shift, ensuring that everyone is on the same page.
RFID, Artificial Intelligence for Chip Security, and the House Advantage
The use of radio frequency identification (RFID) and artificial intelligence (AI) technology may potentially be beneficial to the gaming operations of resorts. Theft may be easily prevented by casino owners, for instance, when RFID technology is applied with casino chips. Monitoring the amount and frequency of wagers made by customers is another method that the top online casinos in the US use to gauge the pace of play in the establishment. AI is able to identify high-rolling gamblers and ensure that they are properly taken care of, in addition to identifying customers who are more inclined to spend money at the establishment. This allows the establishment to maintain its position as the one with the advantage.
Give Your Visitors the Vacation They Want.
It doesn’t matter whether it’s image recognition, voice-enabled wearables, or artificial intelligence; today’s technology leads to the same conclusion: a connected staff gives better service to your customers. Hospitality operators that haven’t considered or aren’t already utilizing these advancements will find it difficult to keep up with the competition if they don’t implement digitally aware methods. This is because customers in today’s market are tech-savvy and expect businesses to meet their expectations. It is time to re-evaluate everything and provide greater power to both the employees and the guests.